Frequently Asked Questions

Products and scope

What platforms do you support?

MetaTrader4, MetaTrader5, and MatchTrader. Our plugins are native MT4/MT5 modules loaded by the trade server; Cloud WebAPI manages any number of MT4 or MT5 servers over REST with real-time streaming built in. Bespoke projects follow whatever platform your stack already runs on.

What's the difference between a plugin and an integration?

A plugin is a compiled module that lives inside MetaQuotes' trade server — leverage rules, IB commissions, gap handling, AMF compliance — written in C++ or Rust where microsecond latency matters. An integration is an application built on top of MetaQuotes' Manager API (their own interface) so you can drive accounts, trades and reporting from any language your team already uses. Both ship with full source documentation; we don't hand over a black box.

Do you only sell ready-made products?

We deliver three formats: off-the-shelf plugins for the platforms above, fully customized software built around your specific workflow, and consulting / support work for teams that need a hand with the MetaTrader layer. If something doesn't exist yet — we build it.

What license model do you use?

Each product ships as either a perpetual or a subscription license; you pick whichever fits your accounting. Maintenance and major-version upgrades are included for the first year after purchase. Renewal thereafter keeps your installation current with no forced obsolescence — older versions keep working, just without new patches.

Is there a loyalty program?

Yes — longer-term clients receive progressively better terms on renewals and early access to new releases. We don't publish a discount table; the details are negotiated per account based on volume and contract length.

Working together

How fast is support?

We maintain 24/7 expert coverage. A real engineer — not a ticket queue — picks up your message, usually within minutes during market hours. Out-of-hours incidents follow the same path; we don't rotate through different tiers overnight. The people who wrote your code are the ones who answer it.

How do I get started?

A short call to map your current setup, then a demo environment or trial license so you can evaluate before committing. No sales funnel — just an engineer who knows the platform and your constraints talking to another person who does.

Can you migrate me from another provider?

Yes — we handle the hand-over: pulling your existing configuration, porting custom logic, validating against live trades in a staging environment, then cutover during a window of your choosing. We've done this several times and know where things usually stick.

Technical details

Which MT4/MT5 versions are supported?

Every release we ship targets the current and previous major server build for both platforms, with backporting to older builds on request. If you're running a legacy version that hasn't been patched in years — tell us; we'll confirm compatibility before you buy.

Where does my data live if I use Cloud WebAPI?

Cloud WebAPI is multi-tenant and pay-as-you-go, or it can be shipped to run on your own infrastructure (on-prem). The default deployment runs in a dedicated EU region; exact location is configurable per contract. All connections are TLS, all API keys rotate automatically, and nothing touches another tenant's state.

Do I need a Windows server?

MT4/MT5 trade servers themselves run on Windows — that's MetaQuotes' constraint, not ours. Our plugins load into those servers as native modules; our Cloud WebAPI runs on Linux. Bespoke work follows whatever your existing stack supports.